Privacy Policy
Last update: 18.06.2026
We (referred to as "We", "Us" or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website Mercer Vaultcrest (the "Website").
We uphold the following principles:
To be transparent about how we collect and process your personal data:
We want you to make informed choices about how your Personal Data is used and processed. That is why we created this website. To support this, we use a range of methods to give you clear information about how Personal Data is handled.
Where we believe you need specific details, we will provide them at the appropriate time.
We are happy to answer any questions and to offer any clarifications you require, subject to any limitations imposed by law. You can reach us by email at the address below: info@mercervaultcrest.org
Personal Data will only be used for the purposes set out in this Policy.
We may process Personal Data for several purposes: to provide the website and connect you with third-party trading platforms (the 'Services'), to improve the site, to protect our rights and interests, to support the maintenance and provision of the Services, to meet regulatory or legal obligations, and to carry out the administrative and business activities involved in delivering and supporting the Services.
We also process Personal Data to better understand your preferences and needs.
To exercise key rights over your Personal Data:
We have substantial resources in place to support the exercise of your rights. Contact us at any time to request access to your personal data. We can correct or delete it, stop using it for specific or general purposes, or transfer it to you or a third party. We will be able to accommodate your requests.
Secure your personal data:
While we cannot guarantee complete security of your Personal Data, we can assure you that we will continue to apply a range of methods and techniques to keep your Personal Data protected.
This concludes our Privacy and Security Policy.
1. The Scope?
This Policy explains the types of Personal Data the Company collects about natural individuals and how it processes, shares, and secures that data.
It concerns information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or can access.
In this Policy, "processing" means any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly seek or collect information from anyone under 18, nor do we knowingly permit such persons to use our services. If we learn that we hold any information about a child, we will erase it as quickly as possible.
2. What Personal Data Do We Hold About You?
When you use our services and channels or visit our website, we collect Personal Data. In some cases we ask you for this information directly. In others, we collect it by analysing how you use our Services or service channels, or by receiving it from our third-party partners.
3. No requirement to provide personal data, and the consequences of withholding it.
You are not obliged to provide Us with any Personal Data. However, in certain circumstances, withholding it may prevent Us from delivering the Services or granting you access to the website.
4. What Personal Data do We collect? When you visit our website, we collect the following personal information:
This includes your online activity log, traffic data (including IP address, date of access, and time of access), the language you used, software crash logs, the type of browser used, and details about the device you used. This information is not private and cannot be used to identify you.
Personal Data we receive from you: any personal data you choose to provide when you connect to a third party's online trading platform through Us.
Personal data you provide specifically to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.
5. Legal Basis and Reasons for Processing Personal Data
We process your Personal Data for the purposes set out in this section and on the legal basis applicable to each purpose.
Without a legal basis, the Company cannot use Personal Data concerning you. The legal grounds on which the Company may process your Personal Data are as follows:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- We or a third party may need to process personal data to pursue a legitimate interest, for example to improve Our Services or to defend legal claims.
- Processing is necessary to comply with a legal obligation.
Contact us by email for more details on the processing necessary to safeguard our legitimate interests.
Below are the reasons and legal grounds on which we may use the information you provide. Personal Data.
Scope
Legal Basis
To share your personal data with third parties at your request for access to digital trading
If you ask us to, we may collect Personal Data from you in order to forward it to third-party companies.
You have given your consent to the processing of your Personal Data for one or more purposes.
2. To respond to your requests, questions or concerns
Personal Data helps us answer any questions you may have about the Services.
Processing is necessary for the legitimate interests of the Company or those of a third party.
To comply with any legal obligation, or any administrative, judicial, or legal requirement, Personal Data is processed to meet applicable legal requirements.
Processing is necessary to comply with our legal obligations.
4. To improve Our Services
We may use Personal Data to improve Our Services, including any crash or malfunction reports we collect in relation to the Services.
Processing is necessary for the legitimate interests of the Company or those of a third party.
5. To prevent fraud and misuse of Our Services
Processing is necessary for the legitimate interests of the Company or a third party.
6. To carry out and manage activities required to deliver Our Services
These include back-office functions, business development, strategic decision-making, and oversight mechanisms.
Processing is necessary for the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis
We apply various analytical techniques, including statistical ones, to make decisions on a range of issues.
Processing is necessary for the legitimate interests of the Company or those of a third party.
8. To protect our assets, rights and interests, and those of third parties
We may process Personal Data to establish and defend legal claims, and to protect our rights, interests and assets, or those of a third party, in compliance with any applicable laws, regulations, agreements, terms, conditions or policies.
Processing is necessary for the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Parties
We may share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experiences.
You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide the Personal Data you have given us to those third-party trading platforms. Your Personal Data is then subject to their privacy policies, and may be shared with multiple trading platforms.
We may share Personal Data with related entities or business partners. This gives us the resources to enhance and improve the products and services we provide to our customers.
Where necessary to safeguard the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors, buyers, or lenders to the Company or any other company within the group, where such a transaction takes place (including the transfer or sale of assets belonging to the Company or any other company within the group) or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business within the group.
7. Cookies and third-party services
Third-party services, such as advertising or analytics companies, may also be used on our website. These companies may use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. They gather information about your preferences and browsing habits to improve your experience, remember your settings, and tailor the products and services you may enjoy. Cookies are also used for statistics and analytics.
Some of the cookies we use are session cookies. These are temporarily downloaded to your device and last only for a short period until you close your browser. Others are persistent cookies, which remain on your device for a period after you close your browser. These help the website recognise you as a returning user and allow you to return more easily.
Types of Cookies:
They may be used by us according to their purpose:
Cookie type
Cookies are strictly necessary
Scope
These cookies are necessary to access the features you request and to navigate our website. They deliver the information, products, and services you have asked us to provide.
They also allow your device to download and stream data, so you can move around the website, use its features, and return to pages you have visited before.
Additional Information
Cookies collect personal data, such as your username and last login date, to confirm that you are signed in to the site. Session Cookies are deleted once you close your web browser.
Cookie type
Functionality Cookies
Scope
Cookies allow us to recognise you on each visit and remember your preferences.
Additional Information
Cookies collect personal data such as your username and last login date to confirm that you are logged in to the site. They are deleted once you close your web browser (session cookies).
Cookie type
Cookies for performance
Scope
We use cookies to gather statistical data on the site's performance and to help us improve it. They also enable us to analyse how our website is used.
Additional Information
Cookies store anonymous data that is not linked to any identified or identifiable person. Some can be deleted when you close your browser, while others remain valid indefinitely.
Cookies are blocked or removed
To block or remove cookies, adjust your browser's settings. The links below explain how to do this in some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, please note that if this occurs, some or all of the Website's functions and features may not work as you expect.
ONLINE TRACKING NOTICE
This service does not currently respond to do-not-track signals.
8. Retention of Your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, and orders.
We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue to share your data for a further 12 months.
We regularly review the Personal Data we hold to confirm it is still needed.
9. Transfers of personal data to a third country or international organisation
Your personal data may be transferred to other countries, meaning it may be sent to a third country (one other than where you reside) or to international organisations. The Company takes all necessary steps to safeguard the personal data you provide and to ensure that data users can assert their rights and access effective legal recourse.
These protections and safeguards are available to everyone residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides adequate protection for transferred Personal Data, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made under a legally binding and enforceable agreement between public bodies or authorities, as set out in Article 46(2)(a).
- The transfer was carried out in accordance with the standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. These clauses can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you would like details about the security measures we use to protect your Personal Data transferred to third-party countries or international organisations, please email us at info@wealthwaydigital.uk
10. Security of Personal Data
We have implemented appropriate organisational and technical measures to safeguard Personal Data, including protection against the accidental or unlawful destruction, loss, or alteration of Personal Data.
We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held responsible for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed through transmission errors, unauthorised access by a third party, or any other cause beyond our control.
Where legal or other obligations beyond our control require it, we may be obliged to provide Personal Data concerning you to third parties, such as public authorities. In such cases, we cannot control the level of security applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet in a completely secure manner. The Company cannot guarantee the security of any Personal Data you transmit to Us via the internet.
Hyperlinks to third party websites
The website contains links to third-party sites and applications. These sites and applications are not controlled or supervised by the Company. We are not responsible for the collection or processing of Personal Data by these websites or apps, and this Policy does not apply to any actions taken through them.
Before accessing or using any third-party website or app, we recommend that you read its privacy policy and consider carefully before providing any Personal Data.
12. Changes to This Policy
Before accessing any third-party website or app, we recommend reviewing its privacy policy before deciding whether to use it. You should also exercise care when providing any Personal Data to such third parties.
13. Your rights regarding your personal data
You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer require. You may also restrict how we process your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. To exercise them, please email the address below.
Right of access
The Company can confirm whether Personal Data concerning you is being processed. If it is, you may access that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Where you request it, the data will be supplied electronically.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request adversely affects the rights and freedoms of another person, the Company may refuse to comply or limit how it fulfils the request.
Right to rectification
The Company may correct inaccurate Personal Data. You have the right to require that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to erasure
The following grounds apply: (a) the Personal Data is no longer required for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data about you that is based on legitimate interests pursued by Us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation to which the Company is subject.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise or defend legal claims.
Restriction of processing
If you contest the accuracy of your Personal Data, you may ask the Company to restrict its processing.
Where processing is restricted, the Personal Data may only be retained with your consent, or to establish, exercise or defend legal claims, or to protect the rights of another natural person, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or on a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company.
You have the right to request that your Personal Data be transmitted directly from the Company to another controller, where technically feasible. Exercising the right to data portability does not affect your right to erasure. The right to data portability must not adversely affect the rights and freedoms of others.
Right to object
You may object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing, we may continue to process the Personal Data unless you can show that your rights, freedoms or interests, or the